Helping Angels

Direct Payment Customers

I am receiving direct payments but I am not sure who to contact?

You can contact us, we will ask you what your needs are and match those needs with a personal assistant.

Our personal assistant will build up a relationship with you and deliver what your requirements are.

We will review your needs together on a regular basis and listen to you.

We will take into consideration your needs and changing needs and do something about it.

What are Direct Payments and who can receive Direct Payments?

If you are eligible for support from social care services then you can choose to take that support as Direct Payments.

Direct payment is an option and you can choose, it enables you to have more choice and control over your needs and your care provider.

Why be told who provides your care?

By receiving a direct payment you can choose, when, where and how often your support is provided and ultimately who by.

“If you or someone you care for get help from social services, you can apply for direct payments. These let you choose and buy the services you need yourself, instead of getting them from your council”

If you have a social worker you can ask them for more information or visit

A guide to Direct Payments




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