Helping Angels

Quality Assurance

Customers – Can expect “are we getting it right” reviews and if not how can we make it right.

Safeguarding – A clear safeguarding policy and protocol to follow.

Personal assistants – All personal assistants have a cleared Disclosure and Barring check and it is renewed within the standard framework. Personal assistants are subject to regular supervisions and performance reviews.

Qualifications and Training – We have a clear skills and training matrix with qualifications and areas for development.

Business Induction – All employees have an Induction into the business that sets out the core values, culture and ethos of the business. We have exceptional high standards and that’s just our foundations.

Complaints/ Comments/ Compliments – We welcome all feedback from customers and the opinions of parents /carers. We want to enhance our service delivery that reaches the expectations of our customers.

PERSONAL CARE – Registered with the Care Quality Commission  (CQC) we are regularly reviewed within the CQC framework.

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